The COVID-19 plan
In recent times, the Province of British Columbia has moved to a less restricted stage in response to the COVID -19 pandemic. While we are now able to expand on some of the services that we provide, our day to day practice still looks different than it did before the pandemic. Our guidelines suggest planning for the next 12 -18 months, so for a time at least we have a new normal.
We plan to carry on with a closed door clinic, meaning access the building itself will be limited. We will still encourage some remote practices such as payment over the phone , curbside pick up of medications and foods, and in some appropriate cases telemedicine consultations.
We are able to carry out elective procedures that were restricted during the spring, such as spay and neuters, and annual vaccinations. We are working through a back log of patients that had such things cancelled, but please call if you wish to book appointments for such procedures.
Visiting the clinic
If you are not feeling well or may be at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.
Do not enter the clinic. Please alert us to your arrival with either a telephone call (or by knocking at the door) and we will arrange your consultation or bring your order to you.
- Our preference will be to collect your pet from you and have you wait outside of the clinic. Contact will be made once a physical exam is completed either by telephone or more directly in the parking lot.
- We will endeavour to be ready for you at your allotted time, so please do not arrive early for your appointment. Our parking lot can be hot and sitting in a hot car for too long is not enjoyable.Where necessary, we request only one member of the family enter the clinic. Exceptions will be made in situations such as euthanasias and a discussion and plan will be put in place with you before the visit. Please consider your use of a face mask before entering the clinic.
- If entry is necessary please follow good distancing as outlined with the paw prints on the floor. We ask that you do not lean on the counter.Curbside pick up• Please call ahead for food orders or when needing to refill medications. Our staff can have it ready to go when you arrive. Please alert us to your arrival with either a telephone call (or by knocking at the door) and we will arrange to bring your order to you.TelemedicineFor patients that we have seen before, we can offer a remote consultation. Consider your concerns and whether they may be handled at a distance through email, a virtual meeting, or a telephone conversation. Contact the clinic to see if this approach would be appropriate for your pet.